We accept payments via credit card and bank transfer. Detailed information about available payment options can be found on the checkout page.

Payments may be declined for a variety of reasons, including incorrect credit card information, insufficient funds, or technical issues with the payment service provider.
Please check your payment information or contact your payment provider for assistance.

Yes, you can enter a discount code or gift card during checkout to receive a discount.

If you would like a refund, please contact our customer service with your order details. We will be happy to assist you with the refund process in accordance with our refund policy.

To access your order history after making a payment, please log in to your account and go to the “My Account” page. In the “Order History” section, you can view payment details and check the status of your previous orders.

We offer fast and reliable shipping within Germany and other European countries. All orders are shipped within 2–3 business days.

Orders over €60 are shipped free of charge. For orders under €60, we charge a flat shipping fee of €3.90.

Please contact our customer service team if your package is lost or significantly delayed. We will investigate the incident and assist you as quickly as possible.

You can track your order by logging into your account and accessing the “Order History” section. We will also send you a shipping confirmation with a tracking number via email.

No, there are no additional customs fees for your purchase from us.

Within Germany: 3–6 working days

Other European countries: 5–9 working days

Changes to your order are possible until 11:00 PM on the day of the order. Please contact us by email at [email protected] to inform us of the desired changes.

You can return items within 15 days of receipt. To be eligible for a return, the item must be unused, unopened, and in its original packaging. We also require your proof of purchase or receipt.

To initiate the return, please contact us at [email protected] . Once approved, we will send you a return label and shipping instructions.

Please note that returns will not be accepted without prior authorization.
If you have any further questions regarding returns, please contact us at [email protected] .

No, there are no additional customs fees for your purchase from us.